We understand that most people feel that their mental health is a private matter. That’s why, at HeadSmart, our EAP counselling services are completely confidential and able to be delivered via videoconference or from our offices. This allows our clients to keep their work life and their private life separate. It also encourages employees in need to engage our services because they feel comfortable to do so.

At HeadSmart, our counselling is delivered by qualified psychologists who have gone through a rigorous qualification process to be given that title. This gives our clients the peace of mind of knowing that the counsellor they are opening up to, has a good understanding of mental health challenges and has demonstrated they have the skills to help them work towards their goals.

Our psychologists have been trained in counselling techniques which have been tested, through scientific research, to be genuinely helpful for most people. This gives our clients a better chance of reaching their treatment goals and getting back to living their life the way they want to.

We believe in holding ourselves accountable for delivering high quality services. To keep us on track, we use regular outcome monitoring as an integral part of our treatment approach. This provides both our psychologists and clients with regular feedback on how well treatment is working. We are also able to provide this information in aggregate, de-identified form to the employers who engage our services, to provide a measure of the overall effectiveness of our services.

Unlike other EAP providers, we only employ psychologists who are registered with Medicare. This means that, once our clients have used all of their employer-funded counselling sessions, they can continue seeing the same counsellor who they have built a relationship with, under the Medicare system. There is no need to start all over again and re-explain their story to someone new, giving them the best opportunity to continue to work towards their goals for improved mental health.

We offer flexible delivery options so that our clients can access counselling in a way that is most convenient to them. We have two locations in Sydney CBD and Parramatta as well as offering all of our services via videoconference. We also offer out of hours appointments making our services as accessible as possible.